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Privacy Policy

Introduction

WP Umbrella. (hereinafter, “WP Umbrella,” “we,” “us,” or “our”) provides uptime, performance and website health check monitoring for WordPress using a plugin. IF YOU ARE PURCHASING OR USING OUR SERVICES IN ANY WAY, PLEASE READ OUR TERMS OF SERVICES FOR DETAILED INFORMATION ABOUT YOUR LEGAL OBLIGATIONS.  

This Privacy Policy (the “Policy”) provides information on how we collect, process, and share the personal data (also referred to as personal information) of individuals who are external to our organization, including but not limited to our clients, potential clients, affiliates, website visitors, and service providers and their respective representatives (referred to in this Policy as “you” or “your”).  

For the avoidance of doubt, this Privacy Policy does not apply to data collected by our clients who use our Services to create and manage their own websites.  If data is collected and processed by our client or its website, the client controls such data.  Please contact the owner or operator of the applicable website directly for information about its privacy policies and how it processes personal data.

After reading this Policy, if you have additional questions or would like further information, please contact us at contact@wp-umbrella.com

Personal Data We Collect And How We Use It

As further explained below, we collect and process personal data only for lawful reasons, such as when the processing is necessary to perform a contract, like the Terms of Service, and our legitimate business interests, such as improving, personalizing, marketing, and developing the Services and promoting safety and security.

Information You Provide to Us

Account and Payment Data: If you set up a WP Umbrella account through our Services or otherwise engage with WP Umbrella, you provide basic contact and/or account setup information, such as your first name, email, address, company information, username, password, and payment information.  Please note that we do not store your payment information, but the third-party payment processors (Stripe) we engage may retain your payment information in accordance with their own privacy policies and terms.

Inquiries and Other Data: When you contact us through our live chat, online contact form, or “Have a question?” portal on our website or through email or any other communication mechanism, you typically provide your name, email, the subject matter of your inquiry, and any other information you choose to provide at your choice.

No Sensitive Information: Please do not provide any highly sensitive personal data when using the Services or communicating with us – such as social security numbers, health or medical information, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, or data concerning a person’s sex life or sexual orientation. We do not intentionally process highly sensitive personal data and reserve the right to reject or delete it.

  • How We Use Data Provided By You:
  • Provide, Improve, and Maintain the Services: We use the data you provide to set up your account, provide the Services, receive or make payments, and communicate with you about your account and the Services.   
  • Market the Services: We may use your information to market and promote our Services.  You may opt-out of marketing communications at anytime by contacting us at contact@wp-umbrella.com or clicking the “Unsubscribe” button in the applicable communication.

Information We Collect Automatically

We collect certain information via cookies and similar automated means when you use the Services, some of which may be personal data. Cookies and similar technologies do not gather your unique personal data, like name, date of birth, gender, or email.  Rather, the information collected by cookies and other automated means is generally about your devices and your activities on your devices, such as search history, IP address, browser used, operating system and settings, access times, opens, clicks, and downloads of our email, and referring URL. If you are using a mobile device, we may also collect data that identifies your device, settings, and frequency of usage.  This data may be collected by or shared with our third-party analytics, advertising, and anti-spam partners.

In order to provide you with the service (health check, uptime and performance monitoring data and charts) we might collect process and store data linked to your WordPress Website such as downtime history, uptime rates, loading time, web host and error logs from plugins and theme. We use these data to the purpose of the service.

  • How We Use Data That Is Collected Automatically:

WP Umbrella and its service providers use the automatically collected data described above to provide, advertise, and improve the Services, including to keep track of your preferences and profile information, customize services and content, measure the effectiveness of promotions and digital communications, place our advertisements on other websites, estimate your general location and time zone, protect against malicious activity and spam, and to secure your accounts. We also retain data linked to your plugins and theme error logs and might possibly share them with the responsible plugin and theme creators within WP Umbrella Services in order to help them fixing development issues. All the data that might be shared are kept for the time strictly necessary to achieve the purposes referred to above. You can, at anytime, refuse that we automatically collect your data.

How We Share Your Information

WP Umbrella does not sell, rent, or lease your personal data to third parties. We might, however, share anonymized and strictly technical data for the purpose of the service. You will never be contacted by a third party to that end. We also share your personal data with the following types of service providers for the sole purpose of providing, improving, promoting, and securing the Services: 

  • IT/cloud service providers to store and secure your personal data 
  • Email and communications processors so we can communicate with you about the Services (for example, through the “Have a question?” tool)
  • Payment processors to collect your fees and process payments
  • Contractors to provide, market, and improve the Services and answer your questions
  • Analytics, tracking, and measurement partners to help us improve the Services
  • Advertising partners to place our ads on other websites you visit and manage our web advertising campaigns
  • Marketing partners to send you marketing and promotional communications about our Services

We also may share your information as required by law, to investigate potential illegal activities or violations of our Terms of Service or other agreements, to protect the security of our Services and users, or as a result of a merger, acquisition, or assignment with a third party.

Controlling Your Account and Your Rights

To submit a question or concern about how to control, modify, or delete your account or data, contact us at contact@wp-umbrella.com  Depending on your location, you may have certain legal rights regarding your personal data, including:

  • You may request access to your personal data and obtain information about our processing of your personal data, with whom we share your personal data, and your rights.
  • You may request that we restrict our processing of your personal data.
  • You may object to our processing of your personal data.
  • Where we process personal data based on your consent, you may withdraw your consent.
  • You may correct personal data that is inaccurate or incomplete. 
  • You may request that we delete your personal data or provide a copy of it to you.  

We may request proof of your identity before acting upon any request. If you live in the EEA, UK, or Switzerland, and you are unsatisfied with our response, you have the right to lodge a complaint regarding your personal data with an applicable supervisory authority.

How We Protect and Store Your Information

We maintain reasonable administrative, technical, and organizational safeguards designed to protect against loss, misuse, or unauthorized access, disclosure, alteration, or destruction of the personal data that we collect from you. We restrict access to personal data collected about you to our employees, contractors, and certain third-party service providers as discussed above. Please note, however, that no website or storage mechanism can guarantee 100% security.  

Generally, we store your personal data for as long as required to provide the Services to you, and when you cancel your account, we take reasonable steps to delete your personal data within a reasonable period of time.  Sometimes, we may retain your information for a period of time after account cancellation to allow you to efficiently reinstate your Services account, if you so choose.  We also may retain certain personal data after you cancel your account to the extent necessary to comply with our legal and regulatory obligations, for the purpose of fraud monitoring, detection and prevention, and for our tax, accounting, and financial reporting obligations.  Where we retain data, we do so in accordance with any limitation periods and records retention obligations that are imposed by applicable law.  

Children 

Our Services are intended for adults 18 years of age or older. We do not knowingly collect personal data from children under 16.   If we learn that we have collected any personal information from a child under 16, we will take reasonable steps to delete such information. Parents or guardians who believe that their child has submitted personal information to us and would like to have it deleted should contact us at contact@wp-umbrella.com

Links to Other Websites

We may provide links to other websites as a service to you or in order to provide you additional venues in which you can leverage or share the opportunities of the Services. Please be aware that we do not control and are not responsible for their information collection, use, and disclosure practices.  Please review and understand their privacy practices and policies, if any, before providing any personal data to them or using any of their services. We are not responsible for the content or information of these third-party sites, any products or services that may be offered through them, or any other use of the sites.

Contact Us

If you have any questions, comments, or concerns regarding this Policy or our practices please feel free to write to us at: contact@wp-umbrella.com