How Numos Uses WP Umbrella to Centralize Maintenance and Build Client Trust

Amaury Cleuziou is the Managing Director at Numos, a WordPress support and maintenance company based in Lyon, France. His team manages about 50 websites for clients who rely on him for troubleshooting and keeping their digital infrastructure in top shape.

Numos chose WP Umbrella for its responsive support and the clarity it brought to managing multiple sites. It provided them a way to reduce friction and focus more on serving clients.

Company Snapshot

Fixing a frustrating workflow

Before WP Umbrella, Amaury’s team had to log into every site manually, every day,  just to check for basic updates. Passwords were stored and shared manually, clients had to create accounts for the team, and there was no unified place to track anything.

One major issue we had was sharing our clients’ passwords. We had to ask them to create accounts for us and then store those passwords somewhere. “We didn’t have a centralized interface to handle everything.

Every update, backup, and uptime check meant context-switching across multiple tools. It worked, but the process was scattered and hard to scale.

A local solution that made sense

Amaury first tried WP Umbrella because it checked two key boxes: based in France and reasonably priced.

It’s a French solution and it was much cheaper than the competition.

At $2 per site, per month, the pricing was easy to understand and justify. But what stood out even more was how complete the feature set already was.

Even from the very beginning, it was already very complete: backup management, 5-minute monitoring, and monthly client maintenance reports. Each of these tools on their own would have cost a lot more than having everything included in WP Umbrella.

He also appreciated how the white-label plugin stayed invisible to clients and could be deployed without disrupting existing workflows.

Fast, responsive support

For Amaury, one of the standout features isn’t technical, but human.

The responsiveness of their support team is incredible. I’ve never seen support that replies so quickly to issues and resolves bugs as fast as they do.

And it’s not just bug fixes. Amaury regularly sees his feature requests implemented, which gives him confidence that the product will keep evolving in the right direction.

The interface is clean, fast, and streamlined. And the team actually listens.

Proving value through transparent reporting

Many of Numos’ clients come to them after bad experiences with other agencies offering the same services. They’ve paid for maintenance contracts in the past, but often had no visibility into what was being done.

That’s where the monthly reports from WP Umbrella come in.

With WP Umbrella, the monthly reports give us full transparency on all actions taken on their website, such as updates, uptime, backups, and performance.

The reports serve as both a technical log and a trust-builder. Clients see what’s happening in the background, and they appreciate it.

Clients can clearly see daily improvements and are always kept informed of the work we do.

When backups saved the day

Amaury recalls one incident that could have ended very differently.

One of his clients had dozens of sites under management. They paused the maintenance contract for one of them, and Numos stopped maintaining it, but didn’t delete it from WP Umbrella.

Months later, the client realized they had accidentally deleted the site entirely, with no backups on their end.

They wanted to relaunch it, but had no backups left anywhere.

Thanks to WP Umbrella, Numos still had a working backup, even after the contract had ended, and restored the site without issue.

Final Thoughts from Numos

Amaury recommends WP Umbrella to anyone managing WordPress, whether that’s a marketer with one site or an agency managing dozens.

For $24 a year, you get a very complete tool, especially with backups and uptime monitoring, not to mention updates. The price is so affordable that it’s basically a no-brainer.

And for agencies?

Working with WP Umbrella means working with peace of mind.